Customer Care

 
Our goal at TravelClick is to resolve your request as quickly and as efficiently as possible. Please take a few minutes to fill out the form below and describe your request as completely as possible. This will help us to provide you with the best possible service. For best results, ensure you are using Internet Explorer 10 or higher, Chrome or FireFox. Thank you!

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|Please select 'new' if you have not previously contacted TravelClick about this specific request. If you have already contacted TravelClick please select Existing



|Please select the country where you are located

|Please select the most appropriate option that relates to your request

Contact Information




|Please enter a valid email address. This will be used to confirm the request reference number.


i.e. 1234567890|Please enter Country code followed by your phone number without spaces or special characters.

|Enter numbers only

|Please enter the email addresses of other people that should be copied on correspondence relating to your request. Each email should be separated with a comma.


|Please tick this box if you would like the form to remember your contact details. Please note that if you are using a public computer you should not check this box.

Property Information



|Please enter the name of the property to which your request relates.

|Please enter the name of the management company for your hotel, if applicable.

|Please provide the URL to your property website

Request Details












































To access the latest training schedule, click here









To change your existing password, please click on the Change My Password link under My Administrative Info on the left side of the Electronic Marketing Center home screen.


To reset your password, please click on the "Forgot your password?" link located in the Electronic Marketing Center Customer Login Screen and provide your email address.






Click on the Manage User Accounts link in the bottom left hand of the Electronic Marketing Center Home Screen to make any changes. (Note: User must have Primary or Secondary Administrator privileges to make changes; if this is not you please contact your Primary or Secondary Administrator with your request.)































To access the Channel Management training schedule, please click here



























Please provide the following:












To fill out a Channel Management Sync training request, click here 





























|Please select the most appropriate option that relates to your request


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Enter date as mm/dd/yyyy.


Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.



|Please select the most appropriate option that relates to your request




Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.







































Click on the Manage User Accounts link in the bottom left hand of the Electronic Marketing Center Home Screen to make any changes.  (Note: User must have Primary or Secondary Administrator privileges to make changes; if this is not you please contact your Primary or Secondary Administrator with your request.)






To change your existing password, please click on the Change My Password link under My Administrative Info on the left side of the Electronic Marketing Center home screen.    


To reset your password please click on the "Forgot your password?" link located in the Electronic Marketing Center Customer Login Screen and provide your email address.




























Please click on one of the following links if you would like to access educational materials (NOTE: Once a new window opens you must enter your Demand Position username and password to access the materials): Demand Position Online Help , Demand Position User Guide , or Demand Position FAQ's


























































To change your existing password, please click on the Change My Password link under My Administrative Info on the left side of the Electronic Marketing Center home screen.  


To reset your password please click on the "Forgot your password?" link located in the Electronic Marketing Center Customer Login Screen and provide your email address.



To access the Electronic Marketing Center FAQs, please click here







|Please select the most appropriate option that relates to your request


|Please select the most appropriate option that relates to your request




To learn more about properly displaying Rates, PLEASE CLICK HERE
To learn more about properly displaying Packages, PLEASE CLICK HERE
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE




Need help finding your Rate Access Code? PLEASE CLICK HERE                            
To learn how to Assign Rate Access Codes, PLEASE CLICK HERE  
To learn how to Delete Rate Access Codes, PLEASE CLICK HERE
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE




The iHotelier Web 3.0 Interactive Tour is a great start for those who prefer to self-direct their learning experience. It allows you to explore iHotelier Web 3.0 consumer booking experience and learn about the custom capabilities you can manage with the new iHotelier Web 3.0 Admin Console.       
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE





|Please select the most appropriate option that relates to your request




Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.




Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.




|Please select the most appropriate option that relates to your request


To learn where to access Billing/Invoicing information or about TravelClick's Billing Policy, PLEASE CLICK HERE
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE




To learn more about Availability Restrictions, PLEASE CLICK HERE
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE

To learn more about our Reservation Email Designer (for creating Guest Emails or Email Templates), Marketing Tools, Event Calendars, and Guest Surveys, PLEASE CLICK HERE   
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE

To learn how to setup an Enhancement, PLEASE CLICK HERE  
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE

To learn more about setting up Group Discounts, PLEASE CLICK HERE 
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE

To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE






Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.





















In order to provide us with images or screenshots of any error messages or any Google Analytics pages where you are expecting to see tracking, please respond to the auto-generated confirmation email your receive upon submitting this request and include any attachments.


To learn how to Add, Edit, or Delete Packages in iHotelier, PLEASE CLICK HERE
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE

Please submit the changes you would like made by using the add attachment option below





Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.

To learn how to Add, Edit, or Delete Rates in iHotelier, PLEASE CLICK HERE         
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE





Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.





To learn more about Inventory Setup, PLEASE CLICK HERE  
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE

To learn more about Adding or Editing Taxes, PLEASE CLICK HERE
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE





Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.


|Please select the most appropriate option that relates to your request


To access MobiBook FAQs, PLEASE CLICK HERE
To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE


|Please select the most appropriate option that relates to your request


To access our full range of training courses, online help, and product information regarding iHotelier, PLEASE CLICK HERE

To learn how to Add, Edit, or Delete Users in iHotelier Online Help, please click here

To access the “Forgot You Password?” page in iHotelier, please click here                                    

To access the “Forgot Your Password?” iHotelier Online Help instructions, please click here 

To access the “Reset Password” iHotelier Online Help instructions, please click here

























Please provide the following: 












There is no tax rate to modify.






To access the iHotelier OTA Sync training schedule, please click here







|Please select the most appropriate option that relates to your request


|Please select the most appropriate option that relates to your request












|Please select the most appropriate option that relates to your request

















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Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.


|Please select the most appropriate option that relates to your request












|Please select the most appropriate option that relates to your request



Enter date as mm/dd/yyyy.


Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.









You can make changes to your Competitive Set inside of Price Position.    






















Please click on the Email Address Update tab located in the Maintenance tab in MarketVision to change email access.   

Click here to access Price Position Online Help. (NOTE: Click on Maintenance Page and then Email Address Update in the Online Help page.)








You can add, edit, or delete Profiles inside of Price Position.

Please click on the link for more information: Price Position Online Help
















To access the latest training schedule, click here

Please click on one of the following links if you would like to access educational materials: Price Position Online Help or Price Position FAQ's
















You can make changes to your Competitive Set inside of Price Position for Cars. 















You can add, edit, or delete Profiles inside of Price Position.

Please click on the link for more information: Price Position (CAR) Online Help 





To access the latest training schedule, click here

Please click on one of the following links if you would like to access educational materials: Price Position (CAR) Online Help or Price Position (CAR) FAQ's     
























To access the latest training schedule, click here










|Please select the most appropriate option that relates to your request








|Please select the most appropriate option that relates to your request





Enter date as mm/dd/yyyy, enter multiple dates as mm/dd/yyyy, mm/dd/yyyy, enter date range as mm/dd/yyyy-mm/dd/yyyy.









Enter date as mm/dd/yyyy.

























|Please select the most appropriate option that relates to your request

























So that we may assist you in the fastest possible manner, please provide the following information in the space below:   







Please note that you may be contacted by our Customer Care Team to provide any additional information required.




So that we may assist you in the fastest possible manner, please provide the following information:









Please note that you may be contacted by our Customer Care Team to provide any additional information required.


So that we may assist you in the fastest possible manner, please provide the following information: 










Please note that you may be contacted by our Customer Care Team to provide any additional information required.


So that we may assist you in the fastest possible manner, please provide the following information:









Please note that you may be contacted by our Customer Care Team to provide any additional information required.


So that we may assist you in the fastest possible manner, please provide the following information: (Please note all Commission Requests need to be made directly to the property in question.) 










Please note that you may be contacted by our Customer Care Team to provide any additional information required.


So that we may assist you in the fastest possible manner, please provide the following information in the space below:       








Please note that you may be contacted by our Customer Care Team to provide any additional information required. 




So that we may assist you in the fastest possible manner, please provide the following information:  








(We will forward a letter to the property on your behalf, and have the hotel contact you directly regarding your concern.) Please note that you may be contacted by our Customer Care Team to provide any additional information required.


So that we may assist you in the fastest possible manner, please provide the following information:  








Please note that you may be contacted by our Customer Care team to provide any additional information required.





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|Please select the most appropriate option that relates to your request

Approximate date and time




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TravelClick Training Services



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|Please select the most appropriate option that relates to your request










|If you are providing updates to an existing case please provide the case numeric case reference number. This will have been emailed to you when you sent the original request and will have been sent from cs@travelclick.com

Attachments


Please attach Documents and Image files only (non-zipped format)

|Please provide us with any attachments that are relevant to the case. Attachments can be up to 4Mb each but the total cannot exceed 20Mb.The type of files that can be attached are restricted to image and MS-office documents.
|Please provide us with any attachments that are relevant to the case. Attachments can be up to 4Mb each but the total cannot exceed 20Mb.The type of files that can be attached are restricted to image and MS-office documents.
|Please provide us with any attachments that are relevant to the case. Attachments can be up to 4Mb each but the total cannot exceed 20Mb.The type of files that can be attached are restricted to image and MS-office documents.
|Please provide us with any attachments that are relevant to the case. Attachments can be up to 4Mb each but the total cannot exceed 20Mb.The type of files that can be attached are restricted to image and MS-office documents.
|Please provide us with any attachments that are relevant to the case. Attachments can be up to 4Mb each but the total cannot exceed 20Mb.The type of files that can be attached are restricted to image and MS-office documents.











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