Maximize your voice channel conversion and revenues.
iHotelier VoicePro is our full-service, private label voice reservations solution designed for hotels by hospitality experts. Our professional voice sales agents answer your incoming reservations calls and enter new bookings directly into your hotel central reservation system through the iHotelier booking platform. Get the support you need, ranging from overflow or after hours coverage to around the clock service, in one or multiple languages.
Each iHotelier VoicePro agent receives specialized training to ensure they deliver superior guest booking experiences, drive revenue per booking, and increase conversions. Our integrated call management approach matches guests with the right agent, whether they call directly or are prompted to call from your website. Our sales agents act as an extension of your hotel, selling your property’s unique features and providing a consistent experience for consumers.
iHotelier VoicePro includes comprehensive voice channel reporting, helping you identify trends and opportunities to enhance your multichannel strategy. All bookings are entered into the iHotelier Central Reservation System (CRS), allowing you to set and manage rates, inventory, and yield strategies for all of your distribution channels on a single platform.
TravelClick’s iHotelier VoicePro is highly scalable to meet your evolving needs. We operate from several global call centers, providing coverage 24 hours a day, 7 days a week in multiple languages.
What it includes:
- Professional voice reservation sales agents
- All fees associated with booking your voice reservations in the iHotelier CRS
- Sophisticated channel intelligence, with insight into call activity, lost calls, channel production, and more
- Flexible coverage options
- Constant monitoring and optimization to ensure your voice channel is at peak performance