Agency 360

Training for Agency360 includes:

  • Basic courses
  • Intermediate courses
  • Advanced courses
  • Online help

Also find links to:

  • Product information

Need guidance on our courses?
​​Click the Agency360 Training Map button and use the map to find your course path.

Click the Courses by Role button to view suggested courses by role.


Agency360 Basic Courses

Get started! These courses provide a look at the Hotelligence360 platform where Agency360 is housed, providing a look at basic functionality and navigation. You can also explore an overview of Agency360’s “dashboards” (pages).

Hotelligence360 Getting Started – Instructor-Led
(also available as self-paced)

View Schedule– EnglishSpanishFrenchItalianMandarin

Recording – EnglishSpanishFrenchItalianMandarinGermanPortuguese

Participant Guide – EnglishSpanishFrenchItalianChineseGerman, Portuguese

Hotelligence360 Getting Started – Self-Paced
(also available as instructor-led)

Course – English

Agency360 Express Edition – Instructor-Led

By Request – English

Recording – English

Agency360 Intermediate Courses

Show me more! Once you are comfortable with Hotelligence360 basics, you are ready to see these functions in action. These role-based courses take you deeper into the Agency360 application, enabling you to better manage and grow your GDS travel agency business.

Agency360 Agency Targeting – Instructor-Led

View Schedule – EnglishSpanishFrenchItalianMandarin

Recording – EnglishSpanishFrenchItalianMandarin, ​German

Participant Guide – EnglishSpanishFrenchItalianChinese

Agency360 Revenue Management – Instructor-Led

View Schedule – EnglishSpanishFrenchItalianMandarin

Recording – EnglishSpanishFrenchItalianMandarin

Participant Guide – EnglishSpanishFrenchItalianChinese

Agency360 and the GDS Media Solution

Recording – English

Participant Guide – EnglishSpanishFrenchItalian

Agency360 Advanced Courses

Now manage your GDS business across your entire group of hotels! Users at the regional, cluster, or corporate levels will want to explore this version of Agency360 that roles up metrics from multiple properties into a single application.

Demand360: Integration with Agency360 – Instructor-Led

View Schedule – EnglishSpanishMandarin

Recording – EnglishSpanishMandarin

Participant Guide – EnglishSpanishFrenchItalian, Chinese

Agency360 Enterprise Edition – Instructor-Led

By Request – EnglishSpanishFrenchItalian

Participant GuideEnglish

Do you prefer instructor-led training?
Click the Agency360 Training Schedule button for the quick overview. Note: The schedule is updated semi-monthly. For the real-time schedule, refer to the View schedule links in the above course tables.



Agency360 Online Help

Online help systems are available in:

  • Agency360
  • Agency360 Express
  • Agency360 Enterprise

Online help provides product information including:

  • Page and Field descriptions
  • How to steps
  • Functionality

You’ll also find quick access to:

How to Access Agency360 Online Help
Once you have logged into Agency360, click the Help link or icon. Context sensitive help can be accessed via the icon or section title.


About Agency360

Find information on Agency360.
Find information on the Hotelligence360® platform.