Agency360 - TravelClick

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Agency360

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AGENCY360 TRAINING MAP
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COURSES BY ROLE
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Note: The schedule is updated periodically. For the real-time schedule, refer to the View schedule links in the course tables below.

AGENCY360 TRAINING SCHEDULE


Agency360 Courses

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Basic Courses

Get started! These courses provide a look at the Hotelligence360 platform where Agency360 is housed, providing a look at basic functionality and navigation. You can also explore an overview of Agency360’s “dashboards” (pages).
Click the course name to view the full course description. To view a quick course description, Chrome: Click the arrow or hover the course name, Firefox: Hover the course name.

Course NameMethodLanguageAvailabilityRecorded SessionParticipant Guide
Hotelligence360 Getting Started

This course introduces you to the Hotelligence360 platform, where all your business intelligence applications— Agency360, Demand360, and Rate360—are found in a single environment. You will learn the basics that are common across all these products, such as application navigation, tips and shortcuts, alerts, filters, printing, downloading, Online Help, and much more. Completion of this course provides you with the tools that lead to a more efficient, enriched user experience from the very first time you log in to the platform.
This course is a pre-requisite to participation in any of the instructor-led, product specific courses.
Also available as the Hotelligence360 Getting Started self-paced course.

Instructor-LedEnglish
Spanish
French
Italian
Mandarin
View schedule
View schedule
View schedule
View schedule
View schedule
English
Spanish
French
Italian
Mandarin
German
Portuguese
English
Spanish
French
Italian
Chinese
German
Portuguese
Hotelligence360 Getting Started

This course introduces you to the Hotelligence360 platform, where all your business intelligence applications— Agency360, Demand360, and Rate360—are found in a single environment. You will learn the basics that are common across all these products, such as application navigation, tips and shortcuts, alerts, filters, printing, downloading, Online Help, and much more. Completion of this course provides you with the tools that lead to a more efficient, enriched user experience from the very first time you log in to the platform.
This course is a pre-requisite to participation in any of the instructor-led, product specific courses.
Also available as the Hotelligence360 Getting Started instructor-led course.

Self-PacedEnglish24/7
Agency360 Property Edition Dashboards

The Agency360 Property Edition Dashboards is comprised of video quick tours that provide the foundation for using the Agency360 application. These tours identify the components of the various dashboards within the system, guide you in how to quickly navigate through the system, and help you understand the historical, current, and future productivity of your property.
You can also access these same quick tours from the online help for each dashboard.

Self-PacedEnglish24/7
Agency360 Express Edition

This course introduces Agency360 Express Edition users to the application and ensures an optimal user experience.
If you subscribe to either the Property or Enterprise editions of Agency360, refer to those courses.

Instructor-LedEnglishBy RequestEnglishEnglish – NA

NA – Not available

Intermediate Courses

Show me more! Once you are comfortable with Hotelligence360 basics, you are ready to see these functions in action. These role-based courses take you deeper into the Agency360 application, enabling you to better manage and grow your GDS travel agency business.
Click the course name to view the full course description. To view a quick course description, Chrome: Click the arrow or hover the course name, Firefox: Hover the course name.

Course NameMethodLanguageAvailabilityRecorded SessionParticipant Guide
Agency360 Agency Targeting

This course is perfect for directors of sales and marketing who are searching for effective ways to mine Agency360 data for new agency business opportunities. The course focuses on the Agency Targeting and Agency Profile dashboards as well as the Source Markets dashboard to demonstrate how to identify potential new agency channel business.

Instructor-LedEnglish
Spanish
French
Italian
Mandarin
View schedule
View schedule
View schedule
View schedule
View schedule
English
Spanish
French
Italian
Mandarin
German
English
Spanish
French
Italian
Chinese
Agency360 Revenue Management

This course unwraps how to use the revenue management and sales focused Agency360 dashboards to best target the GDS business you need. Learn to leverage your strengths and opportunities for increased revenue growth.

Instructor-LedEnglish
Spanish
French
Italian
Mandarin
View schedule
View schedule
View schedule
View schedule
View schedule
English
Spanish
French
Italian
Mandarin
English
Spanish
French
Italian
Chinese
Agency360 and the GDS Media Solution

This course helps you better recognize the indicators within your Agency360 application that may signal the need for GDS Media. “Ad-enabled agencies” are explained, and we explore the potential they hold for GDS strategies. A demonstration of a live GDS system illustrates real marketing messages in action.

RecordingEnglish24/7EnglishEnglish
Spanish
French
Italian
Advanced Courses

Now manage your GDS business across your entire group of hotels! Users at the regional, cluster, or corporate levels will want to explore this version of Agency360 that roles up metrics from multiple properties into a single application.
Click the course name to view the full course description. To view a quick course description, Chrome: Click the arrow or hover the course name, Firefox: Hover the course name.

Course NameMethodLanguageAvailabilityRecorded SessionParticipant Guide
Demand360: Integration with Agency360

This course provides an exploration of Demand360’s integrated displays, with a focus on the Pace and Agencies report, which draws information from both Demand360 and Agency360 databases! Then we explore additional Agency360 integrations throughout both the Original and Quick View versions of Demand360 that enable you to monitor overall GDS Channel and Negotiated segment performance, then drill down to Agency360 to view specific agencies for targeting.

Instructor-LedEnglish
Spanish
French
Italian
Mandarin
View schedule
View schedule
French – NA
Italian – NA
View schedule
English
Spanish
French – NA
Italian – NA
Mandarin
English
Spanish
French
Italian
Chinese
Agency360 Enterprise Edition

This session guides you through Agency360 Enterprise Edition (Agency and Industry Intelligence) navigation and Help options on a path of discovery to business information. Through a process of demonstration and evaluation, you learn to view portfolio management, pacing and agency targeting information for your enterprise. In addition, you access a Global Industry Analysis of the GDS channel. Review global markets and make informed investment decisions based on dynamic information.

Instructor-LedEnglish
Spanish
French
Italian
By Request
By Request
By Request
By Request
English – NAEnglish

NA – Not available


Agency360 Online Help

Online help systems are available in:

  • Agency360
  • Agency360 Express
  • Agency360 Enterprise
Online help provides product information including:

  • Page and Field descriptions
  • How to steps
  • Functionality
You’ll also find quick access to:

How to Access Agency360 Online Help

Once you have logged into Agency360, click the Help link or icon. Context sensitive help can be accessed via the icon or section title.


Agency360 Release Information

Agency360 Q2 2020 Client Release Information


About Agency360

Find information on Agency360.
Find information on the Hotelligence360® platform.

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