LEARNING SERVICES

iHotelier

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IHOTELIER TRAINING MAP
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COURSES BY ROLE
Click to view suggested courses by your role.

Do you prefer instructor-led training?

​Click the image to view the current schedule.
Note: The schedule is updated periodically. For the real-time schedule, refer to the View schedule links in the course tables below.

IHOTELIER TRAINING SCHEDULE


iHotelier Courses

Click a level to view the courses:

Basic Courses

Get started! These courses provide a good introduction to the fundamentals of iHotelier management. Here you will learn to navigate through the application, check reservations, and update your availability, rates, and inventory (ARI).
Click the course name to view the full course description. To view a quick course description, Chrome: Click the arrow or hover the course name, Firefox: Hover the course name.

Course NameMethodLanguageAvailabilityRecorded SessionParticipant Guide
iHotelier Essentials

This course introduces you to the basic functions and features that help yield your property using iHotelier Central Reservation System. In this course, the instructor reviews the steps to effectively manage your inventory, rates and restrictions as well as run reports. These reports allow you to control cancellation and no shows and valuable yielding information.
Also available as the iHotelier Essentials self-paced course.

Instructor-LedEnglish
Spanish
French
Italian
Mandarin
View schedule
View schedule
View schedule
View schedule
View schedule
English
Spanish
French
Italian
English
Spanish
French
Italian
Chinese
German
iHotelier Essentials

This course introduces you to basic tasks within iHotelier. For details on other iHotelier tasks, refer to the courses in the iHotelier curriculum.
Also available as the iHotelier Essentials instructor-led course.

Self-PacedEnglish
Spanish
24/7
24/7
iHotelier Booking Engine Console Essentials

This course introduces you to iHotelier Booking Engine 4.0 and the Console that allows you to maintain and update the booking engine. It also addresses configuration of booking engine elements in iHotelier.
The iHotelier Booking Engine, Services, Packages, and Promotions self-paced course is also required.

Instructor-LedEnglish
Spanish
French
Italian
View schedule
View schedule
View schedule
View schedule
English
Spanish
French
Italian
English
Spanish
French
Italian
Chinese
iHotelier Booking Engine, Services,
Packages, and Promotions

This course explores the iHotelier Booking Engine 4.0 booking engines and the iHotelier and Console processes used to maintain it.
The iHotelier Booking Engine Console Essentials instructor-led course is also required.

Self-PacedEnglish
Spanish
24/7
24/7
iHotelier Reports

This course is designed to provide you with a solid understanding of the iHotelier, iHotelier Analytics, and iManager reports.

Self-PacedEnglish
Spanish
24/7
24/7
iHotelier Rates

This course provides information about iHotelier’s rate features that assist you with your yielding strategies.

Self-PacedEnglish
Spanish
24/7
24/7
iHotelier Marketing Emails

This course demonstrates how to customize confirmation, cancellation, pre-stay and post-stay emails. You will also learn how to attach promotional teasers to these emails.

Self-PacedEnglish
Spanish
24/7
24/7
iHotelier PMS Connect Interface

This course introduces you to messages, reports, and errors that you may encounter while using PMS Connect, TravelClick’s data exchange platform that automatically facilitates the flow of information between the iHotelier central reservation system (CRS) and your property management system (PMS).
It also provides best practices for using PMS Connect to ensure that the data exchange between your PMS and CRS works as it should.

Self-PacedEnglish24/7
Intermediate Courses

Show me more! Once you are comfortable with the day to day management of your ARI, it’s time to move ahead by managing different types of rate plans as well as OTAs and Groups. Follow this with the best practices for getting the most revenue and room types from your GDS and Web channels.
Click the course name to view the full course description. To view a quick course description, Chrome: Click the arrow or hover the course name, Firefox: Hover the course name.

Course NameMethodLanguageAvailabilityRecorded SessionParticipant Guide
iHotelier Rates Loading

This course reviews the loading processes for Web and GDS/ODD rates in the iHotelier Central Reservation System. Learn rate loading best practices and troubleshooting recommendations.

Instructor-LedEnglish
Spanish
French
Italian
Mandarin
View schedule
View schedule
View schedule
View schedule
By Request
English
Spanish
French
Italian
English
Spanish
French
Italian
Tips for Increasing Web Booking Revenue

Learn to expand your business and drive Web bookings by using iHotelier tips and best practices. This workshop walks you through proven revenue management tactics that drive revenue through your booking engine. Get hands on practice evaluating hotel information that enhances your understanding and enables you to maximize your property’s revenue potential.

Instructor-LedEnglish
Spanish
View schedule
View schedule
English
Spanish
French
English & Checklist
Spanish & Checklist
French & Checklist
Italian & Checklist
Boosting GDS Booking Revenue

All GDS channel subscribers should understand how to maintain their GDS information and be able to market successfully to Travel Agencies. This workshop in the recommended TravelClick Best Practices curriculum introduces you to the GDS channel best practices that will enhance your reservation pickup.

Instructor-LedEnglish
Spanish
View schedule
View schedule
English
Spanish
English & Checklist
Spanish & Checklist
French & Checklist
Italian & Checklist
iHotelier Unified Revenue Management

This course introduces you to the revenue management functions and features that help yield your property using the iHotelier Central Reservation System. In this course, the instructor reviews the steps to effectively update your inventory, rates and restrictions in the Revenue Management screens.
This course is applicable to all iHotelier subscribers, although ARI updates for 2-way and 2-way advanced interfaces differ from those properties with a 1-way interface or no interface.

RecordingEnglish24/7EnglishEnglish
Spanish
French
Italian
iHotelier Admin Only

This course provides details on how to maintain your property information, room types, users and permissions, and the Property Groups feature.

Self-PacedEnglish
Spanish
24/7
24/7
iHotelier Groups

This course guides you through the steps to create and maintain groups in iHotelier.

Self-PacedEnglish
Spanish
24/7
24/7
iHotelier OTA Sync

This course examines the functionality that allows you to manage all channels from a single source – the iHotelier Central Reservation System. The course includes quick and easy ways to update inventory, restrictions and rates for Online Travel Agencies in iHotelier. It also covers how to manage your iHotelier OTA Sync submissions, reservation delivery, OTA mapping and reporting within the self-management OTA dashboards.

Instructor-LedEnglish
Spanish
French
Italian
View schedule
View schedule
View schedule
View schedule
English
Spanish
French
Italian
English
Spanish
French
Italian
OTA Dashboards Overview

This course reviews the self-management OTA dashboards. Learn to analyze and manage your iHotelier OTA Sync submissions and reservations as well as your OTA channel mapping.
This course’s content is included in the iHotelier OTA Sync course.

Self-PacedEnglish24/7
Advanced Courses

Grow your business! These courses cover Pricing Engine and Travel Agency profiles for the booking engine and call center as well as managing rate plans at the corporate/enterprise level.
Click the course name to view the full course description. To view a quick course description, Chrome: Click the arrow or hover the course name, Firefox: Hover the course name.

Course NameMethodLanguageAvailabilityRecorded SessionParticipant Guide
iHotelier Analytics

This course introduces you to the iHotelier Analytics platform. Learn more about its interactive dashboards with advanced filters, on-demand pacing analysis, weekly push reports and integrated PMS data.

RecordingEnglish24/7English
iHotelier Promotions

This course introduces you to the to the Pricing Engine that allows you to maintain and update your promotions and advertisements. Learn to create targeted promotions and advertisements to compete with the OTAs and drive business to your most profitable booking channels.

RecordingEnglish24/7English
Spanish
French
English
Spanish
French
Italian
iHotelier Travel Agent

The iHotelier Travel Agent module allows travel agents to book commissionable reservations via the property booking engine.

Self-PacedEnglish Spanish24/7
24/7
iHotelier Enterprise Essentials NEW!

This course provides an exploration of iHotelier’s Enterprise functionality, which allows you to manage rate strategy for multiple properties of your Hotel group. The ability to manage your pricing strategy at the Enterprise level enables you standardize your offerings, increase efficiency and build your brand with cross-merchandising.

RecordingEnglish24/7EnglishEnglish
iHotelier Enterprise Promotions NEW!

This course introduces you to the to the Enterprise Pricing Engine that allows you to maintain and update promotions and advertisements for your group of properties. Learn to create targeted promotions and advertisements to compete with the OTAs and drive business to your most profitable booking channels.

RecordingEnglish24/7English
Spanish
English
Spanish


iHotelier Online Help

​Online help systems are available in:

  • iHotelier
  • iHotelier Booking Engine 4.0 Console​

Online help provides product information including:

  • Page and Field descriptions
  • How to steps
  • Functionality

You’ll also find quick access to:

How to Access iHotelier Online Help 

iHotelier
Once you have logged into iHotelier, click the Help icon.

You will also find topics to view and print job aids and access practice simulations. In the left navigation, select How To – Job Aids and Demos or Practice Simulations.

iHotelier Booking Engine 4.0 Console
Once you have logged into the iHotelier Booking Engine 4.0 Console, click the Help link or icon.


Additional iHotelier Documentation


About iHotelier

​Find information on the iHotelier® Central Reservation System.

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