Service Optimization

Rethinking the guest experience, creating new standards, and committing to those standards will be vital to build future loyalists and boost hotel guest confidence.

Although the cumulative impact of COVID-19 has already set in motion a profound shift in hotel business strategy, some fundamental goals will not change.

By Tim Pelletier, Chief Technology Officer, Hospitality, Amadeus Originally published on Hospitality Net Before we dive in, be sure to visit our ultimate guide to elevating guest satisfaction full of…

Originally published to the Amadeus Newsroom HotSOS Select joins the Service Optimization suite of solutions to help select service hoteliers manage daily tasks more efficiently and address safety con…

Originally published on Amadeus Insights   COVID-19 will have a lasting impact on the global hospitality industry.

Best practices for a data-driven strategy now and in the future Depending on where in the world your hotel is located, you are dealing with a different stage of the COVID-19 outbreak.

The current global crisis has forced many hoteliers to make the painful decision to temporarily close their doors, ensuring the safety of employees and guests.

Travelers share everything online these days, both good and bad.

Did you know that social media and online reviews of your property are some of the most critical elements to increasing your RevPAR? According to Cornell University, just a single point increase in yo…

One of the fastest-growing trends in hospitality is the rise of integrations supporting hotel operations, yet many hoteliers are unaware of how technology partnerships can advance their goals.