Blog & Insights

Technology still has a role in personalized services Personalization of goods and services has been around for longer than you might think.

“The times they are a-changin’.

Nestled in a Mediterranean inspired historic village and just a few steps from the stunning south Florida coastline, the Boca Raton Resort & Club, A Waldorf Astoria Resort, is a luxurious home awa…

According to a survey by TNS, room cleanliness is one of the most important factors to vacationers, with 86 percent reporting cleanliness as a top criteria they look for when reading online hotel or v…

Is it me or does time seem to be going by faster? With the passing of time comes an increased pace of change.

Consider a story I heard recently that made me think about how quickly things change in the technology world.

Housekeeping Productivity & Guest Satisfaction Scores Soar Before February of 2015, the housekeeping department of the Hyatt Regency Montreal, like many others, started their day very early in the…

As we enter a season where many businesses revisit their goals and budgets, they often take the time to better understand business objectives, evaluate current business processes (and challenges), and…

  A recent article in the Daytona Beach News-Journal caught my eye titled “Hotel pools: Work, not play for Volusia inspectors.

Content originally shared on the Samsung Business Blog Our own Nils Lofgren, Customer Experience Manager specializing in Service Optimization products such as HotSOS and REX spoke with Samsung ab…