Post-stay guest surveys are an excellent way to assess both the good and bad of a guest stay, gauge overall satisfaction, and gain other insights necessary to iteratively improve services and offerings.
We looked at the most common types of surveys and questions our Guest Management Solution (GMS) customers utilize in their post-stay survey programs and put together a simple Word document that allows you to cut and paste away to jumpstart your own survey strategy.
Download our Guest Survey Template to see three common survey types (and the questions typically asked within each):
- Short and Sweet
- Specific Details
- Comprehensive Assessment
Finally, be sure to visit our ultimate guide to guest satisfaction full of tips, insights and data points on how to improve your hotel service and ensure optimal guest satisfaction.