Guest Management | Build Loyalty with Hotel CRM & Marketing Automation

Guest Management Solutions

Increase hotel guest loyalty and drive repeat business

With GuestView360® Reporting
- A Hotelligence360® solution

 

Guest Management for Hotels

Competition for hotel guests is more intense than ever. Understanding who your guests and prospects are and personalizing your communications with them dramatically improves your ability to build loyalty and drive repeat business – and edge out your competitors. TravelClick’s Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive suite of marketing automation tools to engage your hotel guests and drive incremental revenue. Target guests with the right message at the right time, even as their behaviors change, and seamlessly customize your outreach before, during and after their stay. Maximize the value of your guest data to continuously drive revenue and engagement for your hotel.

The New GMS Email Center

Discover all the new hospitality-specific features of the GMS Email Center that make it fast and easy to build elegant and impactful communications.

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GMS Design Templates

Explore our library of downloadable email templates to suit all of your transactional, marketing, loyalty and promotional email communication needs.

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Communicate throughout the Guest Journey

Guest Management Services Offerings

Main features


GuestView360® BI reporting

Dashboards to help you understand your hotel guests through the Hotelligence360® platform

Performance reporting

In-depth reporting on marketing including revenue reporting

Guest profiles

Central data warehouse of rich guest profiles

Data cleansing/merging

De-duplication that merges like profiles

Email marketing

End-to-end email marketing platform

Guest messenger

Messaging feature for conversations via Facebook, WeChat, SMS

Transactional communications

Customizable confirmations, cancellation, modifications, pre- and post-stay messages

Upgrade engine

Drive hotel revenue with room, package upgrades

Automation

Workflow engine to reduce work

Remarketing

Bring back those that visited your site to book

Loyalty program

Recognize returning guests

Guest satisfaction surveys & TripAdvisor & Google integration

Track and enhance hotel guest satisfaction

How this benefits your hotel


  • Deep insights and a full view of your hotel guests
  • Targeted communications to increase engagement and drive revenue
  • Conversion of OTA guests to direct bookers
  • Guest communication on property through their preferred channel
  • Confident brand marketing to drive guest loyalty
  • Maximized revenue through upsell opportunities – 17% of guests upgrade after seeing an offer!
  • More time to focus on strategic Marketing efforts due to increased efficiencies

Guest Data
7M+ Monthly guest profiles created (2019)

Upsell
21% of travelers upgrade after seeing a GMS offer (2019)

Connections Matter
100+ Connections. We use industry standard HTNG interfaces and have bulk upload capabilities

A proven platform
​Used by over 2,200 properties worldwide

50,000+ Monthly reservations generated ​from email marketing (2019)
3.6M+ Monthly transactional emails sent (2019)
​50M+ Monthly marketing emails ​sent (2019)

Some of our valued customers

IAC Awards 2021

Best Hotel And Lodging Interactive Application
Best Of Show Interactive Application
Amadeus Integrated Booking Suite – Village Hotels

Village Hotels leveraged the Amadeus Integrated Booking Suite in their recovery and reopening strategy and generated some eye-popping numbers in the process. At this year’s Internet Advertising Competition (IAC) awards, the Web Marketing Association named Village Hotels’ “Booking Revolution” campaign the “Best Hotel and Lodging Application” and “Best of Show Interactive Application”.

The Amadeus-powered “Booking Revolution” campaign delivered some impressive numbers in just one month:

  • 26k+ bookings
  • £1,136,445 in direct bookings revenue
  • 114,000 new program members

Take a trip to other Amadeus sites