IHOTELIER® VoicePro™

Optimize your voice channel performance with our call-handling services

iHotelier VoicePro​


Increase conversion rates and ADR with iHotelier VoicePro, our full-service, private-label voice reservations solution, designed exclusively for hotels by hospitality experts. Our professional voice sales agents answer your incoming reservation calls and enter new bookings directly into your iHotelier central reservation system. Our VoicePro service is available in various flexible models to support your reservations strategy—forward overflow or after-hours calls, or leverage our voice agents for 24/7 full service support.

 

Main Features


​Expertly trained sales agents

Supporting you with consistent quality – we have a 75% agent retention rate

Continuous, multi-lingual coverage

Providing excellent service 24 hours a day, seven days a week

Sophisticated channel intelligence and weekly reporting

Highlighting key performance indicators such as lost calls analysis

Flexible coverage options

Adaptable to your needs

Constant monitoring and optimization

Ensuring your voice channel is at peak performance

True scalability

Meeting your evolving needs

How this benefits your hotel


  • Professional agents who serve as an extension of your hotel, selling your property’s unique features and benefits, providing a superior guest booking experience and maximizing revenue per booking
  • Seamless matching of each guest with the right agent, whether guests call directly or are prompted to call from your website
  • Expert support to identify trends and enhance your multichannel strategy

iHotelier VoicePro​

Conversion Rates


Average gross conversion of 29% and net conversion of 71%

Quality Assurance


91% monthly quality assurance average

91% QA Monthly Avg