We’re excited to reveal the addition of another industry guest speaker, and a presentation on HotSOS Mobile from the Service Optimization team! New Guest Speaker! Automating …
The property is undergoing a $30 million dollar renovation project including guestrooms, meeting areas, pools and the Spa Grande. The last hotel renovation took place in 2009.
Nestled in a Mediterranean inspired historic village and just a few steps from the stunning south Florida coastline, the Boca Raton Resort & Club, A Waldorf Astoria Resort, is a luxurious home awa…
According to a survey by TNS, room cleanliness is one of the most important factors to vacationers, with 86 percent reporting cleanliness as a top criteria they look for when reading online hotel or v…
Housekeeping Productivity & Guest Satisfaction Scores Soar Before February of 2015, the housekeeping department of the Hyatt Regency Montreal, like many others, started their day very early in the…
Content originally shared on the Samsung Business Blog Our own Nils Lofgren, Customer Experience Manager specializing in Service Optimization products such as HotSOS and REX spoke with Samsung ab…